Shipping policy

Shipping Policy

Last updated: 8 September 2026

Destinations

Variocook ships to the countries and regions available during checkout. If your country cannot be selected, contact info@variocook.com before ordering to discuss the options.

Shipping charges, taxes and import

Available shipping methods and charges are shown before the order is completed. For consumers in the European Union, prices include applicable VAT unless clearly stated otherwise.

Deliveries outside the EU may be subject to import duties, local taxes and customs-clearance charges. Unless checkout expressly states that these are included, they are payable by the recipient. The recipient is responsible for cooperating with customs clearance.

Processing and delivery time

Product availability and any estimated delivery time are stated on the product page or during checkout. Orders containing products with different lead times may be shipped together or separately. Once the order has been handed to the carrier, we will send a dispatch confirmation and tracking link where available.

Delivery dates are estimates unless a fixed date has expressly been agreed in writing. Unless another period is agreed, we deliver to consumers no later than 30 days after the contract is concluded. If an unexpected delay occurs, we will contact you; statutory cancellation and refund rights remain applicable.

Address and receipt

The customer is responsible for providing a complete and correct delivery address and for being available at the agreed time. Check the address before checkout. Contact us immediately about an error; changes may not be possible after dispatch and may result in additional costs.

For large, heavy or fragile shipments, the carrier may arrange an appointment or impose additional unloading requirements. Before delivery, check site access, doorways, connections and installation dimensions.

Risk and transit damage

For consumer purchases, Variocook bears the transit risk until you, or a nominated third party other than the carrier, receive the order. Inspect the packaging and product on receipt. Report visible damage or missing parts as soon as possible to info@variocook.com with the order number and clear photos. Prompt reporting does not limit statutory rights.

Not received or returned to sender

If tracking shows “delivered” but the parcel has not been received, check the delivery address, household members, neighbours and any collection point before contacting us. If a shipment is returned because of an incorrect address, refusal or failure to collect it in time, we will contact you about reshipment or a refund. Demonstrable additional shipping costs may be charged where permitted by law.

Returns

Information about the cooling-off period, return costs and refunds is set out in our Refund Policy.

Contact

Questions about shipping? Email info@variocook.com or call +31 85 483 1825.